I’m Antonia Roros, a relationship-driven business professional with 8+ years of experience managing client and stakeholder relationships, solving complex needs, leading implementations, and creating experiences that strengthen trust, satisfaction, and retention.
I’m at my best when I can understand what a client or stakeholder needs, bring the right people together, solve the problem, and make the experience feel seamless.
Trusted relationship management, proactive support, onboarding, education, escalation management, and retention-focused service.
Portfolio ownership, executive communication, consultative problem-solving, expectation management, and cross-functional coordination.
Implementation leadership, process improvement, systems adoption, training, workflow optimization, and operational problem-solving.
Hands-on experience building relationships, managing clients and guests, negotiating, solving problems, and owning the customer experience from start to finish.
Manage buyers, sellers, landlords, and renters from initial consultation through closing or lease execution. Build relationships through responsive communication, expectation management, market education, negotiation, and personalized service while coordinating across attorneys, brokers, property managers, and other stakeholders.
Own and manage a portfolio of three residential investment properties consisting of five rental units, including out-of-state property ownership and management. Oversee tenant relationships, lease coordination, rent collection, maintenance, vendors, renewals, and ongoing property needs while coordinating remotely with property managers and local service providers when needed. Resolve issues while balancing tenant satisfaction, responsive communication, operational requirements, and financial performance.
Managed the end-to-end guest experience for a short-term rental, including bookings, guest communication, property readiness, issue resolution, and coordination of ongoing service needs. Focused on creating a seamless, welcoming experience through responsiveness, attention to detail, and proactive relationship management.
A career built around advising people, owning relationships, resolving complex issues, and delivering better business outcomes.
Transferable strengths for Customer Success, Account Management, Client Services, Implementation, and Relationship Management roles.
Open to remote Client Success, Account Management, Client Services, and relationship-focused opportunities.